In this role, you will shape our future communications architecture, oversee integrations with customer service systems, and build internal expertise to complement our external partners. * Optimize call flows, IVR logic, routing, and system integrations (CRM, service platforms) * Ensure system performance, security, availability, and compliance across all locations * Experience in multi- country environments and customer service operations * Do the right thing with purpose and a future: Our services save CO₂ and protect the environment – we are working for a sustainable world of tomorrow
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