You have completed an IT apprenticeship or have equivalent experience as a system administrator, ideally with a focus on IT security * You are the main security escalation point for our customers and our 1st-level support team * You troubleshoot and resolve complex security-related issues, especially around ML-based security solutions * You run security audits and compliance checks and guide customers on implementing best practices * You help improve and automate security and support processes across IT Ops * You have hands-on experience with MDM systems, including security policies, application control, and conditional access * You possess a strong understanding of securing Windows environments and cloud security, such as Conditional Access, DLP, Sentinel, and STIGs * You are customer-focused, patient, and committed to a security-first mindset
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