Documentation of system changes, creation of user guides, and preparation or delivery of training sessions for key users and end users To strengthen Welthungerhilfe's digital backbone, we are modernizing our CRM landscape - moving from our current SAP-based solution towards cloud-based platforms such as Salesforce and DynaCampaign . * Coordination of system maintenance, management, and data quality, ensuring stable interfaces with SAP ECC and other connected systems * Acting as a link between business users, the project team, , and external to ensure seamless system integration and consistent processes * Assumption of operational responsibility for newly introduced CRM systems, driving continuous optimization, user adoption, and proce
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