Several years' experience in sales, business relationship management, service management, or client success management within a technical services company (e.g., data centre services, telecommunications, or similar). The role is focused on developing trusted, long-lasting relationships across multiple contact points, ensuring all contractual obligations are fulfilled, and overseeing the continuous delivery of guaranteed services. The Client Success Manager (m/f/d) acts as the main point of contact for commercial and contractual matters, including contract renewals, cross- and up-selling, as well as general service and escalation management. * Develop and maintain positive client relationships to ensure overall client success and satisfaction, acting as a between clients and internal/external stakeholders to mitigate churn.
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