They will also focus on the key processes and interconnections that enable that delivery - delivery processes, project management, resource forecasting, workflow optimisation, risk management, and talent development in the delivery team. * Escalation Management: Work closely with Client Services to proactively manage project escalations, developing effective de-escalation strategies to maintain client satisfaction. * Strong understanding of client onboarding processes, RFP management, and project lifecycle management. * Deep understanding of multi-tier margin structures (project margin, gross margin, contribution margin) and non-billable management. * Homeoffice möglich, Vollzeit - As the VP of Delivery, Experience & Engineering (E&E), you will be responsible for the overall coordination of all crafts to ensure the successful delivery of projects across DEPT®'s portfolio.
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