Acting as a key interface between customers, engineering, and global support teams, this role ensures excellent post-sales support for locally designed and manufactured products while contributing to continuous product improvement and innovation. * Analyze customer applications to troubleshoot issues and recommend optimal product solutions * Support global sites with expertise on locally manufactured products * Collect and share customer feedback with Engineering and Marketing to improve products, documentation, and identify new opportunities * Assist with product testing, documentation reviews, and development of product demonstrations - At THORLABS, we don't just accept differences – we support them, we celebrate them, and we rely on them to strengthen our people, our community, and our products.
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