CRM Transformation Experience: Proven experience leading or contributing to end-to-end CRM transformation initiatives, including assessment of legacy CRM landscapes, definition of target operating models, redesign of customer-facing processes (sales, service, fulfillment), and execution of large-scale CRM platform rollouts. Implementation Service Expertise: Proven experience as a Presales Architect, Solution, Platform Architect, or Principal Consultant in competitive solutions, such as e.g., Salesforce, Microsoft, or Pegasystems, with a strong understanding of service management and customer service processes. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business ...
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