Our Global Care Advocates help members navigate our services, access care in their local market, and provide personalised guidance through scheduled calls and ongoing communication. We're now seeking a Team Lead, Global Member Services to help us scale and deliver exceptional support globally. As our (Senior) Team Lead – Global Member Care, you'll inspire, coach, and develop a high-performing international team while ensuring world-class service for our members. * Establish and maintain clear processes, quality standards, and performance metrics to ensure timely, accurate, and empathetic member support. * Manage schedules, resources, and escalations to maintain service levels during periods of high demand. * +6 years' experience in healthcare, social services, digital
mehr