Proactively identifying optimization opportunities, usage gaps, or operational improvements based on deployment data and best practices. * Collaborating closely with Sales, Engineering, field teams, and Product Management to communicate customer feedback, operational insights, and improvement opportunities. * Develop playbooks and processes to scale our customer success operations in the oil & gas vertical. * Bachelor's degree in engineering (Mechanical, Electrical, Process, Petroleum, or similar), Industrial Technology, or related field. * Ability to challenge the status quo within cross functional teams to drive continuous improvement.
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