We are looking for people who are inspired by the power of AI in eHealth, eager to shape transformation, and curious at heart - ready to see how technology can make healthcare smarter, easier, and better. That's why you systematically analyze friction points, drive improvements based on data, and deliberately leverage tools, standards, and automation to measurably increase customer satisfaction. * Selection, configuration, and optimization of the tools that underpin the customer journey, including customer portals, self-service solutions, routing logic, and feedback systems * Coordination of the rollout of new journey standards, processes, and tools across up to 19 countries and ensuring that they are not only introduced, but also sustainably adopted in day-to-day operations * Experience with CX platforms, self-service architectures, customer portals, or workflow tools such as ...
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