Most senior level technical customer service engineer with long-standing experience. * providing advanced service and support to customers and colleagues. * requires in depth understanding and application of principles, concepts, practices and standards required to provide service on assigned systems. * Has a deep understanding of service KPIs and actively takes measures to improve financial impact. * Understanding of what drives the commercial success of the customer and of Service at ZEISS to create new business opportunities. * Complete all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe. * Has very strong Customer relation: Proactively maintains an ongoing relationship with selected customers and to assure responsiveness, particularly those focused on technical ...
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