Order-to-Cash Process & Order Management Responsibility for the entire order-to-cash process—from order acceptance through availability checks and delivery coordination to invoicing. Managing existing customer accounts, processing returns, and proactively communicating shipping and order information to customers and business partners. Processing purchase orders, invoices, debit and credit memos, preparing shipping documents, and maintaining sales and customer master data in the SAP system (SD). Quality & Complaint Management Performance & KPI Management
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