Lead and manage en-to-end research operations (e.g. interviews, usability testing, workshops, surveys), including participant recruitment, ensuring compliance, consent, and representative user samples * Strong skills in participant recruitment, research operations, and research tools to drive scalable, efficient research campaigns * Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes * Design and conduct qualitative and quantitative research tailored to product goals and user flows * Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle * Create rigorous, repeatable research protocols, build a scalable knowledge repository, and enable research at scale across squads through templates, guidelines, and lightweight frameworks
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