This role ensures high-quality, reliable network operations by driving SLA and KPI compliance, leading performance management and continuous improvement initiatives, and acting as the primary for critical service issues. Through strong, long-term partner relationships and close collaboration with internal Network Operations teams, the Service Partner Manager safeguards network availability, service quality, and operational efficiency in alignment with IONITY's service and maintenance strategy. * Lead regular service partner performance reviews (e.g. QBRs), addressing operational issues, trends, risks, and improvement opportunities. * Collaborate closely with internal (Field Operations Team, System Operations Team) to align service partner performance with business and network objectiv
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