Acting as the bridge between customer operations, engineering, and commercial stakeholders, you combine hands-on field execution with a strong focus on customer outcomes and value realization through excellent customer service and data analysis. You are responsible for ensuring the successful deployment, commissioning, operation, and long-term adoption of our solutions in industrial and oil & gas environments. You own the customer journey from initial onboarding through full-scale deployment and ongoing operation, with a strong emphasis on hands-on execution and technical credibility. * Collaborating closely with Sales, Engineering, field teams, and Product Management to communicate customer feedback, operational insights, and improvement opportunities. * Develop playbooks and processes to scale our customer success operations in the oil & gas vertical.
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