Customer Contract Engagement: Actively participate in defining and reviewing service contracts—especially Service Level Agreements (SLAs) with major corporate clients, such as automotive OEMs—to ensure commitments are feasible, compliant, and enforceable. * Service Management System Evolution: Maintain and enhance our core Service Management Systems (SMS) to support compliance documentation, tracking, and auditing, including the ticketing and asset management platform (Xurrent) and documentation wiki (Atlassian Confluence). * SLA and Contractual Compliance: Hands-on experience defining, negotiating, monitoring, and enforcing Service Level Agreements (SLAs) and other contractual obligations with corporate clients.
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