You will coordinate performance improvements across regions by collaborating with OTR Amazon Customer Excellence System, OTR Safety, and Community teams to implement best practices that prioritize the DSP experience. As the owner of Regional OTR Weekly Business Reviews (WBRs), you will serve as a trusted OTR Subject Matter Expert, helping site operations improve customer experience. - Experience Management: Create sustainable business practices that foster a 'win-win' culture between Operations and DSPs. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts. Every year, we continually raise the bar for customer experience with new, innovative delivery services. - Experience with planning, performance metrics and process improvement - Experience in logistics, transportation, or delivery operations
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