It is vital that this role is carried out in a professional manner. As a Service Desk Technician, you will make an impact on productivity by resolving technical issues efficiently, collaborating and escalating to other IT teams, and thoroughly communicating updates. You will be a valued member of the Service Desk team and work collaboratively across all IT Teams for timely resolutions. * End-user support: Serve as a point of contact for technical support, resolving a wide range of hardware, software, connectivity and operating issues for local and global employees, for production and lab facilities. * Technical support and Troubleshooting: Resolve problems related to desktop computers, laptops, printers, copiers, scanners, software applications, etc.
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