Perform installation, configuration, maintenance, and documentation of IT hardware and software. Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. The IT Support Specialist provides 1st and 2nd level technical support for end users at the Germany location. This role ensures smooth operation of IT systems, resolves incidents and service requests, and supports infrastructure projects. * Provide 1st and 2nd level IT support (onsite and remote) for end users. * Maintain accurate IT inventory and documentation. * Escalate complex issues to internal IT teams and Enterprise IT of the parent company. * Assist in company infrastructure projects and provide vacation coverage for the IT System Engineer. * Ensure compliance with IT security policies and data protection standards.
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