Design, build, and configure robust and scalable solutions within Salesforce Service Cloud (case management, entitlements, knowledge base, omni-channel routing) * Collaborate with the E2E IT Architect to design and expose service-related data and processes (case status, knowledge articles, agent availability) securely and efficiently via APIs - Expert-level Service Cloud configuration (Flows, case management, entitlements, Omni-Channel, knowledge); deep understanding of Service Cloud APIs and proven experience building integrations. Certifications: Salesforce Certified Service Cloud Consultant required; Advanced Administrator and Platform Developer I preferred * Personality and Working Style: Analytical, structured, and solution-oriented approach; proven ability to translate complex business requirements into elegant and effective technical solutions; strong communication and stakeholder ...
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