Work as part of the larger support team, collaborating with other departments to ensure proactive, superior front-line customer support. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Position Overview: This position is responsible for providing excellent customer service, responding to customer inquiries, providing customers with coverage options, reimbursement processing, order placement, shipping status, warranty and general concerns. Strong communication between customers, , healthcare and insurance providers are critical functions of this position. The Customer Care Specialist is able to independently follow standardized workflows as defined by the organization. Contact center/customer service experience is required, durable medical equipment as well as pharmacy coverage familiarity, ...
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