As an Genesys Cloud Application Consultant, you will play a pivotal role in developing, supporting, managing and optimizing the global Genesys Cloud based Contact Center Solutions at ZEISS. You will oversee the entire lifecycle of application operations, from initialization and implementation to ongoing monitoring, error analysis, and resolution. In this role, you will collaborate closely with business units and cross-functional IT teams to ensure that our services meet the evolving needs of our customers. * As a Application Consultant you will be responsible for the Genesys Cloud based Contact Center Solution from an application perspective ensuring optimal performance and satisfaction * Your area of responsibility also includes building strong relationships with cross-functional IT departments (telephony, network, operations, reporting) as well as services vendors ...
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