Provide technical support with strong emphasis on excellent customer service and methodical troubleshooting of IT related problems for onsite/remote users, including, but not limited to, software and hardware such as laptops, desktop computers, mobile phones, and printers. * Contribute input to improve existing IT support processes. * Fluency in English and German languages and ability to communicate in English on technical topics relating to the provision of IT support. * 4th level vocational qualification in IT; or high school diploma and 4+ years of relevant experience. * 2+ years of previous IT Service Desk and/or call center experience. * 2+ years of experience working with Microsoft-based operating systems, with emphasis on Windows 11 and the O365 suite of applications. * Strong grasp of basic security principles and practices as it pertains to a business enviro
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