You don't just coordinate, but personally model, integrate, and deliver data from raw sources all the way to decision-relevant insights. * Creation of clean, consistent data structures as the foundation for AI and automation solutions, as well as for robust management reporting * Responsibility for support and ITSM ticketing, IVR, and the cases delivery pipeline, including incident and release management as well as go-live, rework, and telemetry steering to ensure stable CRM/ERP processes (customer, contract, entitlement) and high SLA compliance
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