Act as Project Manager or local project lead for site‑specific (Germany/Jena) IT initiatives. * Handle incident, request, and problem management according to ITIL practices. * Support major incident coordination and ensure timely communication and resolution using ServiceNow. * Experience working with ITIL‑based service processes (incl. major incident management)
Act as Project Manager or local project lead for site‑specific (Germany/Jena) IT initiatives. * Handle incident, request, and problem management according to ITIL practices. * Support major incident coordination and ensure timely communication and resolution using ServiceNow. * Experience working with ITIL‑based service processes (incl. major incident management)