Working closely with Product and Engineering, you will ensure reliable release commitments, effective incident management, and timely resolution of technical issues. * Professional Experience: 3-5 years of experience in project management, service management, incident management, quality assurance, or a comparable role, ideally in an IT services, software, or technology-driven environment. * Service Operations Expertise: A solid understanding of customer support and service operations, including incident handling, escalation management, service-level agreements (SLAs), and service quality management. * Incident Governance & Quality Management: Experience with structured incident reviews, postmortems, corrective action tracking, and data-driven service performance management. * Project Management & Continuous Improvement: Drive cross-functional improvement projects end
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