Own solution architecture & design for Matrix42 ESM implementations, including target architecture, solution blueprint, and decision rationale. * Lead architectural workshops (requirements, target operating model, integration landscape, security/roles, governance), align stakeholders, and drive configuration, customization, design and implementation decisions. * Ensure technical excellence across delivery: define standards/guardrails, review implementations, and steer architecture decisions (including complex customization where justified). * Proven experience in Matrix42 ESM (preferred) or comparable ESM/ITSM platforms, including solution design and implementation governance. You lead architectural workshops, drive the solution conception from discovery to implementation blueprint, and provide guidance on complex configurations, integrations, and customizations beyond standard capabilities when required.
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