As Global Head of Customer Success Management (m/f/d), you take ownership of post-sale customer outcomes across all products, driving adoption, value realization, retention, expansion, and advocacy. From consulting and planning to development, installation, maintenance, and support, a team of over 470 dedicated experts works passionately to meet the highest standards. Shape the future of global customer success! If you are a strategic, data-driven leader with a track record of scaling Customer Success teams and delivering measurable impact, and you thrive in a collaborative, fast-paced global environment, we want to hear from you. * Set the global CS strategy and segmentation model (enterprise, commercial, long-tail/digital). * Build digital-led and scaled CS motions (tech-touch, community, training, in-product guidance). * Partner with Product on voice-of-customer an
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