The Manager of Technical Account Management is responsible for the effective execution of Technical Account Management services across the Genesys platform portfolio. As the leader of the Technical Account Management team, you will be responsible for hiring and developing the careers of , driving process improvements across the organization, building relationships with cross-functional leadership, breaking silos, strategizing as One Genesys, all while influencing business decisions, driving transformation, designing service delivery models, and driving to support Genesys leadership on vision and brand. Along with the knowledge of methods to initialize, plan, execute, control and monitor a project, the Manager will use skills and leadership competencies for team building, client relations, negotiation, decision making, problem solving, and conflict management.
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