The role will involve 3rd level hardware break-fix services and a full IMAC (Install, Move, Add, Change) service. * 3rd Level Hardware Break-Fix : Provide troubleshooting and repair for HPE X86 estate hardware across the datacentre. * IMAC Services: Handle the installation, decommissioning, and moves of hardware across the datacentre facilities, using tools like Part Surfer, Intelligent Provisioning, CMDB, and ServiceNow. * Smart Hands Support : Assist IT Security teams with troubleshooting, replacing hardware units via the RMA process, and configuring replacements to enable remote access for security operations. * You must have a solid background working in a datacentre, with hands-on hardware maintenance and troubleshooting experience. * Familiarity with hardware break-fix procedures and basic configurations for IT systems.
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