At Progyny Global, we're on a mission to make fertility, pregnancy, and family-forming care accessible worldwide. Our Global Care Advocates help members navigate our services, access care in their local market, and provide personalised guidance through scheduled calls and ongoing communication. We're now seeking a Team Lead, Global Member Services to help us scale and deliver exceptional support globally. As our (Senior) Team Lead – Global Member Care, you'll inspire, coach, and develop a high-performing international team while ensuring world-class service for our members. Reporting to the of Global Member Experience, you'll lead the day-to-day operations of our Global Care Advocate team and drive operational excellence in a fast-scaling environment. * Manage, mentor, and grow an international, multilingual team of Progyny Global Care Advocates, providing expert support in ...
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