Design and implementation of dashboards and reports for support, service delivery, and group IT – user-centric, action-oriented, and consistently focused on steering and decision-making * Several years of hands-on experience in data engineering, analytics engineering, or data intelligence, with a clear focus on scalable data models, ETL/ELT processes, and production-grade data architectures * Practical experience with modern data platforms such as Databricks, Snowflake, Azure Synapse, dbt, or comparable technologies in a production environment * Experience integrating CRM, ERP, ITSM, and ticketing systems, as well as confidence in using AI-driven analytics for pattern detection, anomaly detection, and data-driven decision support
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