Proven experience in Matrix42 ESM (preferred) or comparable ESM/ITSM platforms, including solution design and implementation governance. By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. * Own solution architecture & design for Matrix42 ESM implementations, including target architecture, solution blueprint, and decision rationale. * Lead architectural workshops (requirements, target operating model, integration landscape, security/roles, governance), align stakeholders, and drive configuration, customization, design and implementation decisions. * Provide process & tool advisory (incl. ITIL-oriented process design) to align Matrix42 capabilities with customer operating models. * Implement and configure customer environments in line with the agreed solution design and Matrix42 best practices.
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