We are currently looking for aGerman Speaking - (Senior) Customer Relations Specialist (m/f/d) to join our team. * Act as a senior escalation point for high-value and business-critical cases—especially those involving card processing, credit limits, chargebacks, failed transactions, and compliance-sensitive matters. * Take responsibility for internal knowledge management, contributing to macros, escalation playbooks, and cross-functional service alignment. You use them confidently to manage daily work, prioritise escalations, and drive visibility across teams.
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