Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. * Provide first line and second line support and incident management to all across the geography of responsibility, including white collars, blue collars and road warriors, ensuring efficient service operations. * Ensure necessary documentation to support the global & local applications and certificates to run the environment is in place and kept up to date. * Support changes in the plant asset footprint (new lines, warehouse changes, R&D Facilities, etc). * Adopt and implement global/central applications to support global operational requirements.
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