To strengthen this mission, we are looking for a Director of Customer Success Management (CSM) to lead the successful rollout and expansion of our CSM function. * Team Building & Management: , , and expand a growing team of Customer Success Managers in the Netherlands and Germany. * Strategic Leadership: Define and execute the vision and strategy for the Customer Success Management function at TOPdesk. * Operational Excellence: Establish scalable processes, tiered engagement models, and best practices for customer success management. * Proven leadership experience in Customer Success Management or related roles. You will play a pivotal role in building the foundation of our CSM strategy, driving adoption, and ensuring our customers realize their goals with TOPdesk. * Cross-functional Collaboration: Partner with Sales, Account Management, Product, and Support teams to ensure seamless ...
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