to lead our customer relationship management (CRM) initiatives in the European region. You will work closely and collaborate with various teams including marketing, ecommerce, and digital and data teams to ensure customer communications are personalized, relevant, engaging and aligned with overall business goals. Collaborate with digital and data teams to build robust segmentation strategies and activate first-party data across paid media. Excellent project management, communication, and cross-functional collaboration skills, ideally gained within the leisure, travel, or entertainment sectors, and a strong passion for delivering outstanding customer experiences. * Good with stakeholder management (of internal & external stakeholders). * Passionate and driven individual, who can demonstrate their enthusiasm for digital. * Good negotiation skills and good agency management.
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