As a Global Process Manager, you will drive the continuous development and global alignment of tesa's Lead Management processes with a strong focus on customer-centricity, efficiency, automation and scalability. * Take ownership of global Lead & Pipeline Management processes with a focus on CRM-related workflows and continuous process maturation * Drive global maturity, scalability, automation and optimization of Lead Management processes across regions and business units * Identify process gaps, inconsistencies, and AI improvement opportunities and lead initiatives to enhance efficiency and business impact * Collaborate closely with Marketing, Sales, regional stakeholders, and digital/IT teams to align business requirements with system capabilities and AI automation particularly within MS Dynamics Customer Insights CRM
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