Development and discussion of detailed technical proposals, documentation, system designs, schematics, configuration files, manuals, service frameworks, remote monitoring solutions, maintenance plans with clients and support of the establishment of service networks and partner ecosystems * Leading and coordinating of cross-functional troubleshooting and incident management, including root cause analysis, corrective actions for hardware, firmware and software, and continuous improvement in collaboration with clients and internal teams * Bachelor's degree in electrical engineering, systems engineering, or a related technical field; certifications in UPS systems or power management (e.g., Certified Power Systems Professional, UPS manufacturer certifications) are a plus
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