By merging data, cloud, AI and design with deep industry expertise, we create impactful yet intuitive digital solutions that empower people and move businesses forward. In this role, your focus is the design, positioning, pre-sale support and technical shaping of modern contact center solutions. You will work closely with sales, delivery teams, and customers to design scalable, integrated, and operationally sound customer service platforms based on Genesys, Novomind and Microsoft Dynamics 365 Contact Center. * Several years of experience as Contact Center Solution Architect, Technical Consultant or Pre-Sales Architect * Strong pre-sales mindset: solution design, demos, presentations, customer discussions
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