Designing and maintaining the overall ServiceNow platform architecture, including CMDB/CSDM alignment, integrations, security, and governance * Providing advanced platform support (Level 2/3), troubleshooting issues, and ensuring system stability, data integrity, and SLA compliance * Solid understanding of ITSM processes aligned with ITIL and experience designing scalable platform architectures (e.g., CMDB/CSDM, integrations, security models)
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