Along with the knowledge of methods to initialize, plan, execute, control and monitor a project, the Manager will use skills and leadership competencies for team building, client relations, negotiation, decision making, problem solving, and conflict management. This is enabled by Genesys Cloud, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. The Manager of Technical Account Management is responsible for the effective execution of Technical Account Management services across the Genesys platform portfolio. Job duties include managing a team on a global scale, overseeing projects in alignment with organizational ...
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