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4 Treffer für Customer Support Technician Jobs in Westoverledingen im Umkreis von 30 km
23 passende Jobs liegen außerhalb deiner Region
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(Senior) IT-Anwendungsbetreuer / Application Manager (m/w/d)
(Senior) IT-Anwendungsbetreuer / Application Manager (m/w/d)
Avision GmbH
Deutschland, Homeoffice, remote
Annahme, Analyse und Behebung von Incidents (Störungen) sowie Service Requests (Anfragen und Sonderaufgaben) im Third-Level-Support
Annahme, Analyse und Behebung von Incidents (Störungen) sowie Service Requests (Anfragen und Sonderaufgaben) im Third-Level-Support
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Reporting to the Services organization, you will play a hands-on role in delivering network solutions and providing post-sales technical support. You'll work closely with internal teams, , and customers to ensure seamless deployment, reconfiguration, and ongoing improvements of Ciena's solutions. * Lead solution delivery activities including remote deployment support, network migrations, and acceptance testing * Support partner engineers during deployments and act as an escalation point for technical queries * Participate in customer kick-off calls and provide guidance to pre-sales teams to align network design with serviceability standards * Strong customer service and communication skills, including fluency in English (written and verbal) * Flexibility to travel (~25%) and support night-time maintenance windows (~25%) * Experience collaborating in matrixed teams across functions like engineering, ...
Reporting to the Services organization, you will play a hands-on role in delivering network solutions and providing post-sales technical support. You'll work closely with internal teams, , and customers to ensure seamless deployment, reconfiguration, and ongoing improvements of Ciena's solutions. * Lead solution delivery activities including remote deployment support, network migrations, and acceptance testing * Support partner engineers during deployments and act as an escalation point for technical queries * Participate in customer kick-off calls and provide guidance to pre-sales teams to align network design with serviceability standards * Strong customer service and communication skills, including fluency in English (written and verbal) * Flexibility to travel (~25%) and support night-time maintenance windows (~25%) * Experience collaborating in matrixed teams across functions like engineering, ...