Positions: Customer Service Specialist (m/w/d) - Pharma & -vitro Diagnostics * Serve as the primary contact for national and international customers in the field of medical devices and in-vitro diagnostics * Manage and administer delivery and service contracts (e.g., MSA), including pricing, delivery terms, contract renewals, and amendments * Receive, review, and process customer orders in the ERP system, ensuring compliance with regulatory requirements (e.g., ISO 13485, GxP) * Maintain and update customer data, contract terms, and relevant documentation in the system * Process customer purchase orders in the ERP system, monitor and control delivery dates, inventory, and backorders; proactively communicate in case of deviations * Participate in internal and external audits and contribute to the continuous improvement of customer service processes
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