Ensure that customers can engage directly with on site (Expert-to-Expert), while all strategic and operational coordination flows through the Head of Customer Service, clearly distinguishing this role from Key Account Management (KAM) * Lead and develop the Customer Service & Commercial management team, fostering cross-functional collaboration and continuous improvement * Drive the professionalization of Customer Service: from reactive problem-solving to strategic customer partnership on eye-level * You will be part of the Site Leadership Team, reporting directly to the and dotted-line to the Customer Service (Corporate) * Degree in a business, technical, or scientific field with significant experience in Customer Service, Commercial roles or Program Manager roles in a manufacturing / contract manufacturing environment
Ensure that customers can engage directly with on site (Expert-to-Expert), while all strategic and operational coordination flows through the Head of Customer Service, clearly distinguishing this role from Key Account Management (KAM) * Lead and develop the Customer Service & Commercial management team, fostering cross-functional collaboration and continuous improvement * Drive the professionalization of Customer Service: from reactive problem-solving to strategic customer partnership on eye-level * You will be part of the Site Leadership Team, reporting directly to the and dotted-line to the Customer Service (Corporate) * Degree in a business, technical, or scientific field with significant experience in Customer Service, Commercial roles or Program Manager roles in a manufacturing / contract manufacturing environment