To strengthen our team, we are looking for a Digital Workplace Country Lead (m/f/d) who is responsible for overseeing day-to-day operational IT services for the respective countries. You ensure the smooth operation, support, continuous improvements, and maintenance of EIT (Enterprise IT) infrastructure service per ITIL and align them with global organizational goals, smoothly landing global initiatives/projects and ensure optimal performance and satisfaction. * Operational Management: Oversee EIT operations, ensuring stable, high-performing infrastructure and coordinated local IT support. * Incident, IMAC & Problem Management: Ensure timely resolution of incidents, IMACs, and problems aligned with ITIL, collaborating with global teams to minimize disruption. * Service Delivery: Deliver EIT services against SLAs and KPIs, monitor performance, and drive continuous ...
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