The Commercial Process Coordinator role is responsible for process ownership, quality assurance, escalation management, and operational continuity across all channel-related credit note and bonus processes (CSP, MDF, Bonus for EWS and direct Business, Sales Actions, Metal Surcharge). The process owner acts as the decision authority for escalations, performs exception handling including credit note creation where required, and ensures operational stability by acting as backup for Channel – Admin when needed. Escalation Management * Create exception or escalation credit notes where required * Strong communication and stakeholder management skills
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