GTM (Sales, CS, Marketing, Partner), Delivery (Business Consulting, Tech Consulting, Service Desk), Platform (Hosting, Infrastruktur), Product & Tech (Engineering-Kapazität, Feature-ROI) * Unit Economics über Geschäftslinien hinweg: BC-Stunden pro €ARR, TC-Marge pro Kunde, Hosting-Kosten pro MRR, Service-Desk-Cost-to-Serve, Feature-ROI im Product
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