System Enablement: Supported large-scale CRM, ERP, and customer platform rollouts by translating complex workflows and integrations into clear, business-friendly training content. * Content Development & Impact Measurement: Developed comprehensive training materials, video tutorials, and knowledge articles, tracking learning effectiveness through assessments and metrics. * Content Development & Learning Innovation: Experienced in creating video tutorials, knowledge base articles, and self-service learning content; backed by relevant education (Business, Education, Communications, IT) and/or certifications (CPTD, ATD, CPLP).
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