Project Manager – Customer Care & Aftersales (f/m/x) @ Carl Zeiss Extended Reality (XRX)
Project Manager – Customer Care & Aftersales (f/m/x) @ Carl Zeiss Extended Reality (XRX)
ZEISS
Aalen (Baden-Württemberg)
Derive actionable insights from operational data and customer feedback to enhance service excellence * Experience in project management, aftersales, customer care, operations, or consulting in hardware-focused industries; optometry background is a plus. * Strong expertise in aftersales and customer care processes, including warranty, returns, repair flows, service logistics, and escalation management. * Proven skills in operational excellence, process design, and strategic thinking to develop scalable, customer-centric service models. * Design and optimize end-to-end after-sales and warranty processes to ensure scalability, efficiency, and premium customer experience * Execute and roll out after-sales strategy across markets and (offline) service partners * Lead cross functional initiatives across customer care, logistics, IT, quality, and regional teams
Derive actionable insights from operational data and customer feedback to enhance service excellence * Experience in project management, aftersales, customer care, operations, or consulting in hardware-focused industries; optometry background is a plus. * Strong expertise in aftersales and customer care processes, including warranty, returns, repair flows, service logistics, and escalation management. * Proven skills in operational excellence, process design, and strategic thinking to develop scalable, customer-centric service models. * Design and optimize end-to-end after-sales and warranty processes to ensure scalability, efficiency, and premium customer experience * Execute and roll out after-sales strategy across markets and (offline) service partners * Lead cross functional initiatives across customer care, logistics, IT, quality, and regional teams